Duties & Responsibilities
- Provide IT helpdesk support to our end-users related to hardware, software, phone system, video-conferencing, and networking issues
- Responsible for PC/laptop refresh and necessary upgrading work
- Handle configuring of new desktops, laptops, mobile devices, routers, wifi access points and any other IT devices in the organization
- Accountable for IT Asset Management (stock take, write-off and disposal)
- Deployment and configuration of software
- Administration Azure, AWS, O365, Hybrid Exchange, etc
- Assist in IT administrative task and ad-hoc projects/duties as assigned
- Assist in testing new tools and technologies to ensure seamless deployment to end-users
- Monitor, maintain and ensure system availability by checking on logs
- Record events and problems and their resolution in ticketing system
- Provides follow-up on issues or escalation
- Direct unresolved issues to the next level of support personnel
- Monitoring, maintaining and enforcement of IT policies including access control, security patches, anti-virus and system updates.
- Respond and attend to any IPS, Firewall, Network equipment alarm and ensure resolution, mitigation and/or escalation to vendor if necessary.
- Ensures customer satisfaction throughout the service delivery transaction.
Job Category: paid
Job Type: Full Time
Job Location: pakistan